![]() In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement so long as the products have been fairly treated for the period. If you feel like your personalised item may be faulty please do get in touch with us.Īll Pom Pom London products have a 365 day warranty from the date of purchase. Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products. If you are not satisfied with your order please do get in touch with us and we will be more than happy to help resolve any issues. If your goods are faulty, please get in touch with us as soon as possible. To arrange a return/exchange please print our RETURNS FORM, complete all fields and include in your return.įor returns from the USA, we offer a charged returns service with UPS (for £20/$27) including collection from you.International returns should be sent via a tracked/signed for service. ![]() On receipt of the returned goods in a saleable condition we will issue a full refund. We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. All customs/duty payable by the customer.
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