![]() It is the buyer's responsibility to have the shipment delivered to a safe and secure location, or have someone available for delivery. Once an item shows delivered, that is our proof of delivery. If the carriers tracking number is showing that the package was delivered but you are not able to find it, please follow the steps below within 36 hours of expected/stated delivery. If we receive an item back and it was not a manufacturer's defect, a deduction of the shipping cost could be deducted from the refund as well as the 20% restocking fee. The buyer is responsible for return shipping unless the item is a manufacturer defect. This means that we will only exchange for what you send us. Any Product missing manufacturer packaging, accessories, or parts will be exchanged only for the same product as we receive it. Feel free to reach out to us on specific warranty information prior to purchase. Manufacturers' warranty may vary from each Brand/Product. After 30 Days, the buyer is responsible for reaching out to the manufacturer directly. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. In some situations, products could require additional testing and evaluation from our returns and service technicians.ĭefective products are covered through an exchange only of the same product within our return period. ![]() ![]() When will I Get my Refund or Replacement?Īfter we receive your product, we process the return within 3 business days. of any damage that occurred during shipment. ![]() If you receive an order, you have 7 days from your delivery date to notify Robidoux Inc.
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